DoorDash Employee Promised Extra Compensation, Never Gets It

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mattstaff
Mar 27, 2020 3:00 PM EDT

This DoorDash employee was trying to figure out what happened to the extra compensation they were promised. It would appear that the promise was as good as empty air, nothingness, cause it never came around to be fulfilled. Nope. No extra compensation. Instead, a frustrating, grueling process experienced by the hard-working DoorDash employee to try and get the money that they'd been assured would be provided. 

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  • 01
    Text - JENIFER D I would like to check you're still to wait for the order? Yeah, if the pay is increased. $6 Not going to cut it.
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  • 02
    Text - Thanks so much for your patience in waiting! The customer will appreciate it. So the pay is increased?
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  • 03
    Text - Absolutely, once delivery is completed. ok thanks
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  • 04
    Text - You're welcome. Is there anything else I can help you with? That's it. thanks.
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  • 05
    Text - Total o $6.00 View Breakdown ^ DoorDash base pay $1.00 Customer tip $3.00 DoorDash additional pay $2.00 When $1.00 plus tip doesn't meet the guaranteed minimum, we make up the difference. Total $6.00 Continue
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  • 06
    Text - SHEILA M Sheila M joined the chat Hi! Thanks for chatting in. We look forward to assisting you. A member of our team will be with you shortly. I see you're chatting in regarding you didn't received your extra pay. Is that correct?
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  • 07
    Text - yes I know how important your time is. Let me see what I can do to help. it's in my last chat with jenifer
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  • 08
    Text - Please give me a quick minute to check on it. May I know from whom and where the delivery came from? Carlos, wingstop
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  • 09
    Text - Upon checking here, you still deliver the item on time. No I didn't get the order until after the delivery time.
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  • 10
    Text - I understand your concern. As much as I want to give you the extra compensation however, I am unable to justify your records. Because upon checking here in our system, you delivered the order on time. I have screenshots of the other chat
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  • 11
    Text - We are highly appreciated your effort for taking care of the order of the customer. escalte now wasting my time groveling for what I was promised wouldn't have waited otherwise
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  • 12
    Text - I see, I also checked the previous chat. The support did not promise any extra compensation. me: so the pay is increased her: absolutely once delivery is completed
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  • 13
    Text - Can you please send me the screenshot where the support stated that she will give an extra compensation for the delivery. Yeah, where?
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  • 14
    Text - Thanks so much for yaur patience in waiting! The customer will appreciate it. So the pay is increased? Absolutely, once delivery is completed. ok thanks Say something. I requested a file transfer where you can send the screenshot. Thank you for sending. The fact that I have to screenshot every interaction with you guys speaks volumes. If you really read the last chat, it's there plain as day.
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  • 15
    Text - I saw your previous chat with the support. I'm sorry for the misleading information. As much as I want to give you the extra compensation. However, I am unable to aive vou that
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  • 16
    Text - Unacceptable, escalate open a ticket, get a superior on it I totally understand your situation.
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  • 17
    Text - What I am going to do is to send your case to the proper team. And expect a call from my superior later on this day. I know we are all money motivated. You deserve to be treated well for all your hard work.
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  • 18
    Text - We highly appreciated your time and effort for this concern. bad enough you guys kite our tips, now you're straight lying to get me to deliver I'm on my 2nd deliver in this chat. it's principle at this pount point
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  • 19
    Text - I understand your frustration with the service you've received. This isn't the experience we want for you. I will be taking the appropriate actions for feedback on the dasher. ??
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  • 20
    Text - Is there anything else I can do for you today? I'm the dasher I understand your concern. Thank you for contacting us to make it right.
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  • 21
    Text - ?? Is there anything else I can do for you today? I'm the dasher
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  • 22
    Text - I understand your concern. Thank you for contacting us to make it right. I'm about to close out our session. Thank you for choosing DoorDash. We appreciate the opportunity to serve you. The agent ended the session
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customer service frustrating employee doordash FAIL ridiculous texting stupid
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